For many years, I was a trustworthy seller on Cardmarket, amongst Europe’s most outstanding platforms for investing playing cards. I managed a great standing — about four hundred favourable testimonials, zero disputes, and dependable, Qualified assistance. But just one unjustified dispute, handled by Cardmarket workers associates Silvia Parravano and Christian Tobehn, changed all the things. In this article, I'll share my own expertise, reveal the structural flaws in Cardmarket's dispute course of action, and problem a stark warning to other sellers.
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ahead of the incident, I was precisely the sort of seller each marketplace values. I detailed trading cards properly, described circumstances transparently, and transported promptly. I in no way been given an individual grievance — only praise.
the necessity of have confidence in on Cardmarket
Reputation is all the things for sellers on Cardmarket. One slip-up — even one that isn’t your fault — can injury years of hard work. That’s what makes my Tale so alarming for Some others working about the platform.
The Dispute That Shattered My Standing
consumer purchased the Wrong Card, Then Blamed Me
The trouble commenced whenever a consumer purchased a card shown precisely by title, set, and condition. on getting it, they falsely claimed I'd despatched the “Mistaken Edition” — In spite of distinct listing proof displaying I hadn’t.
evidence Ignored by guidance
I submitted screenshots of your listing, card Model, and ailment to prove my accuracy. But Cardmarket assist, specially Silvia Parravano, disregarded the facts. as opposed to reviewing the listing or requesting clarification, she immediately sided with the customer.
Silvia Parravano’s Mishandling of your Dispute
No honest Investigation
Silvia’s choice was unilateral. She didn’t accept my evidence or ask for any counterevidence from the client. She simply blocked my account. No hearing. No next feeling. No enchantment.
No Warning, No Communication
What manufactured this worse was the suddenness of the action. I was locked out of my account right away. My appeals — asking for an assessment or escalation — were fulfilled with automated responses or silence. Silvia Parravano exercised finish authority without having accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing the Same Pattern
In comply with-ups, my circumstance was also found by Christian Tobehn, One more member of Cardmarket's guidance team. sad to say, instead of reviewing the points objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automated deflections as well as a long lasting ban.
A sample of Seller Disregard
Are straightforward Sellers remaining Silenced?
soon after this knowledge, I began exploring on-line community forums and community threads. I speedily found I wasn’t by yourself. Dozens of long-time sellers described similar encounters — a lot of involving Silvia Parravano.
A common theme? customers often win, even though Completely wrong — and sellers are left voiceless.
How This Hurts your entire Marketplace
While platforms should really shield consumers, disregarding proof from truthful sellers leads to a broken ecosystem. When rely on is one particular-sided, lousy actors take advantage, recognizing they’ll be shielded by biased assistance agents.
the challenge: No Oversight, No charm
deficiency of Transparency in Cardmarket’s method
essentially the most alarming situation could be the absence of an appeals system. after personnel like Silvia or Christian make a choice, it’s ultimate. There’s no 2nd overview, no accountability, and no way to restore entry to your account — Regardless of how robust your proof is.
hazard of Abuse and Blackmail
In my scenario, I used to be indirectly coerced into refunding a Fake assert — or get rid of my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer support.
monetary and psychological implications
enterprise reduction right away
I invested a long time in creating my vendor profile. All that exertion was worn out instantaneously, along with probable future revenue. My vendor dashboard, order historical past, and loyal purchaser foundation — all gone.
psychological Toll on a trustworthy vendor
This wasn’t just a business strike. it absolutely was demoralizing. to generally be addressed similar to a fraud just after years of integrity was emotionally devastating. I adopted each and every rule, and even now obtained punished.
What Cardmarket Must Do to Regain Trust
System Reforms Are Urgently desired
If Cardmarket hopes to keep top quality sellers and stop future abuse, it will have to:
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✅ Introduce a clear attractiveness approach for blocked accounts
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✅ involve disputes to generally be reviewed by not less than two impartial assist brokers
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✅ educate employees like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ shield sellers who submit very clear, factual evidence
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✅ build accountability metrics for staff selections
without the need of these alterations, straightforward sellers will go on being collateral destruction in a very system that blindly favors customers.
closing feelings: Be cautious, Stay Documented
in case you are presently advertising on Cardmarket, don’t presume your ideal record will defend you. you happen to be often one particular purchaser grievance — even a false one particular — clear of remaining silenced.
shield yourself by:
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using screenshots of every listing
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Archiving communication with buyers
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Backing up your account details often
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planning for disputes — Even though you do very little Incorrect
summary:
My practical experience with Silvia Parravano and Christian Tobehn should really function a serious warning to any individual employing Cardmarket. I thought from the website System. I played by The principles. And I nonetheless obtained eradicated without having induce.
If Cardmarket continues to disregard seller rights, additional trusted suppliers will walk away. And when that transpires, the System won’t just lose sellers — it’ll get rid of its believability.
Has something identical occurred for you? Share your knowledge and help elevate awareness. Sellers deserve greater.